SHIPPING

We offer tracked international shipping for all orders.
Below you'll find information about shipping options, delivery times, and customs charges.


Shipping Overview

  • Orders ship from Lithuania (EU)
  • All shipments include tracking
  • Delivery times depend on your location
  • Import duties or taxes may apply outside the EU

Shipping Options: We offer a variety of tracked shipping options for all orders. Please note that we do not provide free shipping. At checkout, make sure to select the shipping option that corresponds to your region for accurate pricing and delivery estimates.

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Shipping Origin: All orders are dispatched from Lithuania, European Union.

Optimizing Shipping Experience: Our commitment to providing the best shipping experience has led us to collaborate with various shipping companies. This allows us to offer optimal shipping options that combine fast delivery times and competitive prices for each region around the world.

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Potential Shipping Delays: In certain instances, global circumstances beyond our control may cause shipping times to be longer than anticipated. Similarly, pricing might change after an order has been placed. We appreciate your understanding in such cases.

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Responsibility for Lost Orders: TRU GEAR cannot be held responsible for any orders lost by shipping companies. While we strive to work with reliable partners, unforeseen circumstances can occur during transit.

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Accuracy of Delivery Address: To ensure successful delivery, it's crucial to provide the correct delivery address during checkout. TRU GEAR cannot be held accountable for lost packages if an incorrect delivery address was provided at the time of order placement.

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Recommended Shipping Method: We highly recommend selecting courier companies over postal services due to their superior insurance policies. Postal packages often have limited insurance coverage for lost items, whereas courier companies generally offer more comprehensive coverage.

CUSTOMS AND IMPORT DUTY TAX

Customs Duty Tax and VAT: When shipping to various economical regions around the world, it's important to be aware that your package might be subject to customs duty tax and Value Added Tax (VAT) at the border. While these charges are unavoidable, it's worth noting that some countries offer exemptions from such taxes based on their laws and regulations.

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Customer Responsibility for Tax Charges: Please understand that TRU GEAR cannot assume responsibility for any tax charges that may be incurred when moving packages across different economical regions. These charges are imposed by the respective customs and tax authorities and are the responsibility of the customer to settle.

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Best Strategies for Placing Large Orders: If you're considering placing a large order, we recommend reaching out to TRU GEAR beforehand. Our team is available to provide guidance and insights into the best strategies for placing your order, particularly in terms of customs and tax implications. This can help you navigate the process more smoothly and efficiently.