WARRANTY
Custom-Made Products and Warranty Claims: All TRU GEAR toolbelt products are crafted to your specific requirements, which makes a universal warranty unattainable. Each warranty claim will be assessed individually to ensure fair and accurate resolution.
2-Year Manufacturing Defect Warranty: All TRU GEAR toolbelt products come with a 2-year warranty against manufacturing defects. This warranty is applicable exclusively to the original owner of the product. It covers cases where a product malfunctions due to faulty manufacturing.
Exclusions from Warranty Coverage: Please note that the warranty does not cover damages resulting from mechanical wear, chemical exposure, fire damage, physical breaks, or cuts. These conditions fall outside the scope of the warranty.
4-Year Support for All TRU GEAR Products: In addition to the 2-year
manufacturing defect warranty, all TRU GEAR products are eligible for 4-year support. This means that if any issues arise with your toolbelt, which are not covered by the warranty, we offer the option to repair it if feasible. In such cases, the buyer is responsible for covering the shipping expenses.
DISCLAIMER
Performance-Oriented Approach: At TRU GEAR, our products are designed with a focus on performance, ease of use, customization, and weight. While these qualities contribute to an outstanding product experience, it's important to note that durability is not the primary characteristic. Our 3 lbs TRU GEAR toolbelt, for example, cannot be directly compared to other brand's 5 lb, 7 lbs, or 9 lbs toolbelts with durability in mind.
Not Recommended for Rough Usage or Environments: We want to be upfront about the intended use of our products. We DO NOT RECOMMEND our products for individuals who are hard on their gear or work in challenging environments, such as concrete formwork. An analogy is to consider our products like racing cars designed for track use. While they can be built to the highest specifications and quality, they may not withstand the demands of off-road racing environments. Similarly, an off-road truck would not be competitive in a racing circuit.
Performance Over Longevity: It's crucial to understand that our products are engineered with a focus on performance rather than creating heritage pieces intended to last for 10+ years. This does not imply that we intentionally design our products to have a short lifespan. Instead, we choose to construct them with intricate patterns and multiple redundant stitches, which are purposefully designed to wear out and fail in a sequence that ensures your toolbelt's longevity.
Usual Fail Points: Failures in our products are typically due to the limited 2-layer construction and exposed flat bottom design, rather than issues with assembly or stitches coming apart.
